Crisis management

A recall? You know what to do.

A supplier alerts you, a customer complains, an inspector asks about a batch. Quantara finds everything within minutes and guides you step by step. And you can practise before it ever happens.

Supplier alert · Hazelnut powderBatch N-0918 · Fruits Secs du Sud
3products affected
4customers delivered
2batches in stock blocked
Everything found in 3 min 40Illustrative preview
From the suspect batch to your customers

Find everything within minutes

A single batch is flagged to you. Quantara traces back to where it came from and forward to the customers who received it, along with what’s still in stock. No need to dig through delivery notes and binders.

Flagged batchhazelnut powder Products madeHazelnut financierParis-brestHome-made praline Customers delivered4 customers, with the dates Stock to block2 batches, and where they are Display caseswhat is still on sale The guidewhat needsdoing, in order
Diagram
★ Step by step
Forget nothing under pressure

A guide, step by step

In an emergency, something always gets forgotten. Quantara shows you what to do, in order, and keeps a record of every action: who, what, when.

  • Ready-made paths for each situation: supplier alert, customer complaint, inspection
  • Every step ticked off, with the time and the person
  • Useful contacts close at hand
  • The complete file at the end, ready to hand over
Supplier alert · batch N-0918Illustrative preview
✓Find the batch and its productsdone at 9:04 · Juliedone
✓Block the stock concerneddone at 9:07 · Juliedone
✓Remove the products from displaydone at 9:15 · Marcdone
4Notify the customers delivered4 customers · emails readyin progress
5Inform the authorities if neededto do
6Review and closeto do

Fast

The batch, its products and its customers within minutes.

Guided

What to do, in order, without forgetting anything.

Recorded

Every action kept, with the time and the person.

Practised

A regular drill, so you’re ready on the day.

New

A suspect batch? You know who received it

In seconds, the list of everyone who received the batch. Then a message to all your shops, and you see who has read it.

NewWho received this batch

The batch’s path shows up at once: shops, customers, quantities. You know who to call.

Batch 2410-12
Town Centre shop24 pieces
Boutique Gare18 pieces
Park Hotel6 pieces
Illustrative preview
NewAlert every shop

One message goes to all your shops at once, and you see which ones have read it.

Message sent
Town Centre shopread ✓
Boutique Gareread ✓
Market shopnot read yet
Illustrative preview
And also
Recall drillIllustrative preview
Batch 260912-0640
Apple tart · picked at random
4 min 32to find everything ✓
Practise before it happens

The recall drill

Once a year, or whenever you like, Quantara picks a batch at random and has you play out the crisis: find its ingredients, its customers, its stock. You see how long it takes you and what is missing.

  • A batch picked at random, just like in real life
  • The time measured, so you improve each time
  • The report kept, to show at an audit
Everything accounted for

The ingredient balance

For a batch, what came in must be found somewhere: used in production, still in stock, or wasted. The balance shows you at a glance.

Hazelnut powder · batch N-0918 · 25 kg receivedIllustrative preview
Received 25 kg Found used in production · 18 kg in stock · 6 kg waste recorded · 1 kg ✓ Everything accounted for: 25 kg out of 25 kg
Ready to hand over

The reports, already done

At the end, the file is complete: you pass it on to your supplier, your customers or the authorities, without copying anything out.

The batch’s journeyWhere it came from, where it went.
The customer listWho received it, when, how much.
The action logEvery step, with the time.
The ingredient balanceWhat came in, what went out.
The drill reportFor your audits and your customers.
The year in reviewAlerts, drills, progress.
Who is it for?

What it changes for your trade

Be ready

Book a demo

We pick one of your batches at random, and find everything together, in front of you.

Book an appointmentBack to home
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